CANCELLATIONS + NO SHOWS

WE ASK THAT YOU PLEASE RESCHEDULE OR CANCEL AT LEAST 48 HOURS BEFORE THE BEGINNING OF YOUR APPOINTMENT OR YOU MAY BE CHARGED A CANCELLATION FEE OF 50% OF THE SERVICE BOOKED. WE LOOK FORWARD TO OUR TIME TOGETHER AND HAVE SET ASIDE SPECIAL TIME FOR YOU! WE HAVE A STRICT 48 HOUR CANCELLATION/RESCHEDULING POICY THAT WE ENFORCE TO ENSURE BOTH OUR STYLIST AND OUR CLIENTS TIME IS RESPECTED. IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT, PLEASE CONTACT US. SHOULD YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 48 HOURS NOTICE, A 50% CANCELLATION FEE WILL BE APPLIED TO THE CARD ON FILE. IF YOU CANCEL WITHIN 24 HOURS, 100% OF THE SERVICE BOOKED WILL BE CHARGED TO THE CARD ON FILE. IF YOU NO SHOW YOUR APPOINTMENT, THE CARD ON FILE WILL BE CHARGED 100% OF THE SERVICE BOOKED. WE UNDERSTAND LIFE HAPPENS AND THERE MAY BE THINGS THAT ARE BEYOND OUR CONTROL. OPEN COMMUNICATION IS KEY!
 

RUNNING LATE

I UNDERSTAND SOMETIMES WE CANNOT CONTROL TRAFFIC, GETTING THE KIDS OUT OF THE HOUSE ON TIME OR YOUR COFFEE SHOP TAKING A BIT LONGER THAN EXPECTED, EVERY APPOINTMENT BOOKED GETS A 15 MINUTE BUFFER BECAUSE... THINGS HAPPEN. IF YOU ARE RUNNING LATER THAN 15 MINUTES, WE MAY NEED TO ADJUST TO A SMALLER SERVICE IN ORDER FOR US TO RUN ON TIME FOR OUR OTHER CLIENTS. IF YOU RUN LATER THAN 15 MINUTES, A LATE FEE WILL BE APPLIED TO YOUR SERVICE TOTAL.
 

SERVICE ADJUSTMENTS

WE STRIVE TO OFFER OUR CLIENTS THE HIGHEST LEVEL OF GUEST SATISFACTION. IF YOU ARE HAVING CHALLENGES WITH YOUR CUT OR COLOR, LET US KNOW WITHIN 7 DAYS OF YOUR VISIT AND WE WILL HAPPLY CORRECT THE ISSUE AT WITH ADDITIONAL CHARGE.

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REFUNDS

REFUNDS ARE NOT OFFERED ON SERVICES PROVIDED. WE ARE MORE THAN HAPPY TO ADJUST SERVICES AT NO COST IF NOTIFIED WITHIN THE TIME FRAME LISTED ABOVE. IF YOU ARE A NEW CLIENT, PAID THE BOOKING DEPOSIT, AND NEED TO CANCEL OUTSIDE OF THE 48HR WINDOW, A FULL REFUND WILL BE AUTOMATICALLY BE GIVEN.